Privacy Policy
skinsforiphone.com are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We collect your basic personal information when you order a product.
When you e-mail us, we keep a record of the communication sent to and from us. This is kept after the query is resolved for historical purposes to help with diagnosing future problems, staff training and as a record of interactions with customers. The full message is stored in our system which includes any remote access details you may provide us with for troubleshooting; as such we recommend you provide temporary login details if requested to do so.
IP Addresses and Cookies
We collect information about your computer, including where available your IP address, for system administration, fraud prevention (see below) and statistical reporting. This is statistical data about our users' browsing actions and patterns.
For the same reason, we may obtain information about your usage of the website by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.
Data Storage
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our or our partner's servers. Data submitted as part of your customer account is submitted under a connection secured by industry standard SSL. You can tell where this is the case by the padlock symbol in your browser.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data Retention
All sales data will be retained for at least 6 years. This is in accordance with VAT regulations and the Limitation Act of 1980.
There are certain occasions when information needs to be preserved beyond any limits set out in this policy. Information may be retained beyond the period specified in the following circumstances:
- Legal proceedings or a regulatory or similar investigation or obligation to produce information are known to be likely, threatened or actual.
- A crime is suspected or detected.
- Information is relevant to a company in liquidation or receivership, where a debt is due to skinsforiphone.com.
In the case of possible or actual legal proceedings, investigations or crimes occurring, the type of information that needs to be retained relates to any that will help or harm skinsforiphone.com or the other side's case or liability or amount involved.
Our backup policy means that data is backed up locally on the server itself with daily and weekly retention. Data is also backed up offsite nightly and retained for 2 weeks.
Disclosure of Your Information
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If skinsforiphone.com or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of skinsforiphone.com, our customers, or others.
Access to Information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Contact us for details.